Privacy Policy

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Introduction

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At Lili & Jiji, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, www.liliandjiji.be, or engage with our services. We are committed to ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

In this policy, you will find details about the types of information we collect, including contact and usage data, and the purposes for which we use it. We will also explain your rights regarding your personal data, including how you can access, rectify, or request the deletion of your information.

We value transparency and encourage you to read this policy carefully. If you have any questions or concerns about how we manage your personal data, please do not hesitate to contact us at liliandjijiagency@gmail.com

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1. Data Collection

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We collect the following types of personal data through our website:

  • Contact Information: Such as your name, email address, phone number, and any other information you provide when filling out contact forms or communicating with us.
  • Usage Data: Including your IP address, browser type, device information, and browsing activity, collected through cookies and similar technologies to improve our website performance.

We collect data directly from you (via forms or emails) or automatically through website cookies.

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2. Purpose of Data Collection

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The personal data collected on Lili & Jiji is processed for the following purposes:

  • To respond to inquiries, provide customer support, and manage communications.
  • To improve the functionality, design, and security of our website.
  • To process service requests or transactions made through the website.
  • To send marketing communications, newsletters, or promotional content, only with your explicit consent.

We will only process your personal data where it is necessary for the performance of a contract, compliance with legal obligations, or based on your consent.

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3. Legal Basis for Processing

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We rely on different legal bases to process your personal data:

  • Consent: Where you have explicitly provided your consent, particularly for marketing purposes.
  • Contractual necessity: When processing is necessary for the performance of a contract or to take steps prior to entering into a contract.

Legal obligation: Where processing is required for compliance with legal obligations under Belgian law.

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4. Data Retention

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Your personal data will only be retained for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

  • Contact data will be retained for up to 3 years after the last interaction unless you request its deletion earlier.

Usage data collected through cookies will be stored according to our Cookie Policy or until you clear your browser cookies.

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5. Data Sharing and Disclosure

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We do not share your personal data with third parties except in the following cases:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, processing payments, or providing services to you.
  • Legal Requirements: We may disclose your data if required by law, or to protect our rights, property, or safety.

Any third-party providers are contractually obligated to ensure the security and confidentiality of your data.

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6. Your Rights

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Under the GDPR, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You have the right to correct any inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
  • Restriction of processing: You can ask us to limit how we use your data in certain cases, such as if you contest its accuracy.
  • Data portability: You have the right to request that your data be transferred to another service provider in a machine-readable format.
  • Objection: You may object to the processing of your data for direct marketing purposes or on grounds related to your specific situation.

We will respond within 1 month, as required by GDPR.

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7. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to enhance your browsing experience and collect statistical data about usage. For more information on how we use cookies and how you can manage them, please refer to our Cookie Policy.

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8. Data Security

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We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no transmission of data over the internet is 100% secure, and we cannot guarantee absolute security.

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9. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we encourage you to review this Policy regularly.

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11. Contact Information

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If you have any questions or concerns about this Privacy Policy or the way your personal data is handled, please contact us at:

Lili & Jiji
Email: liliandjijiagency@gmail.com

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